Business Process Manager | Director of Quality
Directed all department activities, including training and development of managers on process measurement standards and improvement techniques, successfully developing a cohesive team focused on improving business processes.
Implemented company-wide process improvement programs through the utilization of Six Sigma techniques, securing certification to ISO14001 and ISO9001.
Led team in the implementation and integration of RoHS, WEEE environmental compliance across organization.
Significantly improved operational efficiency and effectiveness through the development and implementation of a handheld barcoded inventory control system for two US locations to move and track $19 million in inventory.
Standardized business processes at locations in US, UK, Finland, Australia, and China, collaborated in the implementation of a standard Material Resource Planning (MRP) software system, and developed a real time production tracking that enabled understanding of status and performance of any product at any location.
Developed, implemented and tested disaster recovery procedures at US manufacturing locations and the New Product Introduction Process to transition newly designed products into the production process.
Implemented Lean Flow lines for several products reducing cycle time, inventory levels, and improving quality.
Replaced many “written” procedures, including top-level documentation with the more visual “Business Process Map” to enhance daily operations.Collaborated with local schools to develop and train high school Type your paragraph here.
Trainer | Consultant | Coach
As a Six Sigma Instructor, successfully mentor and coach professionals delivering more than 600 Lean and Six Sigma Projects, including Six Sigma Black Belts, Green Belts, Yellow Belts, Minitab and Lean Agent programs globally.
Facilitate training programs on process improvement techniques and best practices, including measuring and qualifying measurement systems in both manufacturing and nonmanufacturing applications.
Collaborate with corporations to develop and implement improvements to processes and procedures focused on Quality Systems and Environmental Systems certifications.
Develop and facilitate process improvements courses, including Basic Quality Tools, Design of Experiments, Quality Function Deployment, Green Process Management, Minitab, and Process Improvement Statistics.Successfully increased project completion rate from 30% to over Type your paragraph here.
Operational Excellence Trainer, coach and project leader
Process Excellence Professional
Quality Assurance | Logistics & Administration | Process Improvement
Executive leader with expertise in all facets of operations optimization, process enhancement, strategy development, and staff training advancement for high-value corporations and clients. Skilled in collaborating within team-centered environments while remaining independently driven to achieve established objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions to difficult problems. Possess superior communication, leadership, and analytical skills. Thrives in fast-paced, complex environments, utilizing Lean, Six Sigma, and Environmental Management Systems to overcome challenges and exceed expectations.
Coaching & Mentoring Business Management Strategic Planning & Analysis Lean Flow Lines Training Development
Facilitation & Presentation Environmental Compliance Business Process Mapping Documentation & Reporting
Regulatory Compliance Consulting Services Global Team Leadership
Other Positions Held
Manager of Quality and Continuous Improvement
Manager of Quality Assurance, 1994 – 2000
Quality Engineer 1988-2000
Quality Supervisor, 1986 – 1988
Calibration Lab Supervisor, 1985 – 1989
Mechanical Inspector, 1983 – 1985